Shipping policy

 Processing time:

Orders usually ship the following business day, weekends and holidays will affect our guaranteed delivery time based on specific delivery service requested. Keep in mind that we don't ship on weekends.

General information:

• Please verify your delivery address to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.
• If tracking states "Delivered" and you cannot locate your package, we will follow courier or Postal Service protocols to report and file a claim under the assigned tracking number.
• Lost package claim investigations could take a few days, once we receive the final status from courier or postal service and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.
• If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.
• In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox. Parcel Lockers are located at your community mail boxes. You will find a key in your mailbox with locker number to retrieve your package.
• Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

Domestic shipping

• Shipping Timeframe

Shipment transit time is approximated based on courier history. However, there may be certain delays that might take additional time for package to arrive such as: weather, truck delays, invalid addresses, high volume of orders. We try to ensure packages are processed the following business day and depart our facility when courier pick up arrives.

• Expedited paid shipping

Please note that expedited orders received today will be processed the following business day.

Please take into consideration that we do not ship on weekends and transit time is accounted only for business days.

• To Cancel an order

Unfortunately, we are unable to cancel your order from our customer service department.  Once your order has entered our shipping process it cannot be modified or cancelled. Currently your order might be in transit to the address provided at checkout. To receive a refund, please send your sealed product back and we will issue a refund minus the cost of original shipping, you must return the package on its original condition to our shipping department.